Thank you very much for your assistance. I was very happy with the service you provided over the past 2 years. I have referred several sites to you in the
past, and will continue to do so.

Thanks,
Anil
09/09/03

Hi Derek,

Pardon the informality of this statement but may I just say ...

'Oh my GOD!!'...hehe - I now know why I chose you guys to host my sites. Thanks SOOOO much! You guys ROCK!!

Cheers,
Andrew
08/20/03

Your team is the best in the business, and by far the most dedicated group I've ever had the pleasure of working with. I appreciate you taking the time to explain the problem to me instead of just patting me on the head and telling me it's fixed. Service like this is the reason why I'd never even consider trusting our hosting needs to anyone but
NetFronts.

Thank you for serving our ministry faithfully over the past few years. We look forward of many more years of working with you!

In Jesus' Service,
Donnie
08/09/03

Attn: Lee and Chris Marks:

Thought this message from your new employee was thorough and complete. (And
she does good phone, too) Looks like you’ve hired another winner. (Shouldn’t she get a free lunch or something?)

James
08/06/03

Just had the occasion to speak with a young man named Derrick, for answers to what to him may have seemed as elementary , fundamental questions.I'm just getting started with Domain registration, website building and the hosting process.He was extremely informative,courteous and professional. He's an asset to your organization.

God bless,
rpmb II
07/30/03

You and your staff are why I still do business with Netfronts. My son has shown me how I can save money with a cheaper hosting company (about half the cost). I'd rather pay twice the cost if that means I get ten times better service. Thank You for the great support from all the staff at Netfronts!

07/17/03

Steve,
Thanks for the fast response. That impressed me more than anything. I will be signing up soon, due in large part to the fast turn around on this issue. Once I get everything straight in my business model I will definitely sign up.

Thanks,
Clint
07/11/03

Thanks for all of your quality customer service; you just don't see that anymore.

Brian
07/10/03

Kevin,

T H A N K S - Everything is Great. Thanks to you, Netfronts has great Customer Service.

John
07/05/03

*A customer writing regarding Netfronts*

a) Uptime

Monitored by a 3rd party free Internet service to have been absolute 100% since I started monitoring some 3-4 months ago. A definite 10.

b) Management of site

The best web site management tools I have come across so far; the ability to edit, upload and download files right off the server, as well as Detailed information about who is visiting the site and where the come from, transfer, pageviews, etc... Another definite 10.

c) Ease of updating site

With Front Page it is as simple as hitting a button. 10

d) Tech support

Prompt response to all my questions and always helpful when I have a problem with the dite. Last month they gave me a free GB monthly transfer for a year because my site was running over my allocated limit. 10+!

e) "Site statistics" report

They give more information than I usually care to look up (see "b"). Very complete! 10+

f) Overall experience

Lets just say that with a site as popular as mine (18000 monthly visitors, now approaching 900 000hits/mo), I have had 2 offers so far for free hosting from people who appreciate my content and don't think I should be paying to have it up, but I am yet to take up any of those offers because I find it hard to believe that there is a host out there which will give me as good service as what I get from Net Fronts. 10+.

Jeff
07/04/03

Wow! A clear concise response within a few minutes! Thanks for fielding an awkwardly worded question. It's hard to know what to ask when one really doesn't what to ask. Thanks for the great support for a newbie like me. Weren't you the one who also handled my call about PHP and ASP this morning?

With support like this, I'm glad my friend (danvilletechguide.com) recommended your company to me. Hopefully I won't have to call often but It's nice to know someone is there if I need them.

Derek
07/03/03

Thanks Jim...

As always I appreciate NF's support. Getting a response ... getting it in a timely manner ... it's so rare these days ... and of course makes me want to stay where I am and recommend your services to others. But truly, it is the human connection that makes this so wonderful.

F
07/03/03

Thanks for your help. I went to Register.com to make the IP address change and at first they told me they couldn't do it and to ask you to do it. After calling you guys and speaking with Chris and Lee, I called back Register.com and got a different rep who said they would make the change. It will take about 24 hours to take effect. I want to thank Derrek, Chris and Lee for all of their patience and work over the past couple of days getting my new account set-up.

Bob
06/25/03

I spent some time chatting with Kristen (whom you should be paying double...as she does a WONDERFUL job...hehe) who explained to me what went on.

Thanks again - and I hope to make the most of your services in the future.

cheers, and have a great weekend.

Andrew
06/20/03

…your technical service is outstanding.

Michael
06/05/03

Dear Netfronts,

I am writing you to tell you how unbelievably pleased I am with both your company and, more importantly, your customer service. I have been a web designer for the past 5 years, just recently becoming the network admin. for a corporation after graduation. I have used many different hosts for a large amount of customers in many different areas. I have always been extremely disappointed, as well as many of my clients, with the service and turnaround with hosting. I took a big chance, as anyone will, joining up with a new host for my most recent customer www.shamrockfilmsales.com, because they are only as good as you think they MIGHT be... there is really never a way of actually knowing. Netfronts, however, has brought web hosting to a new level! Whereas Icom.com would ignore emails, phone calls, or any troubleshooting request, Netfronts has been on the ball and seems to actually value the customer. Believe me, I NEVER write letters like this to anyone, but the time should be taken to let you know what a fantastic business you are running!

I am in the process now of turning every client I have, and have had, onto your host. From the ease of Frontpage extensions, automated tracking, and WebMail especially, you have saved me both the time and money that you will never know!!!! Much thanks guys and keep up the good work!

Sincerely,
Kevin
05/30/03

I have been with netfronts for a long time. Since the "KBS Hosting" days anyway...and I have to say that I really enjoy hosting with your company. I have always felt that when I had a problem, it was delt with promptly, and I have never had any problem getting in touch with someone. I have had occasion to deal with other hosting companies for a couple of my employers throughout the years, and Netfronts outshines them all. Netfronts may not be the cheapest, but you are competitive, and your excellence more than makes up for the difference.

Since working at West Press, our employer has decided to put in a T1 line and I have been tasked with installing and maintaining multiple servers for DNS, Mail, Web, and FTP services. So I know what it takes to operate a company like yours (from a technical standpoint, and on a much smaller scale anyhow). And I would like to say thank you. Your team is great!

Craig
02/25/03

Thanks, I keep coming back to NetFronts because you give me such good support and your interfaces are so useful.

Lowell
01/30/03

Perfect! Thank you sooo much. You guys at Netrfronts have always been great. Have a great New Year!

Alejandro
01/03/03

Hello,

I obtained the above mentioned domain and Netfronts as my host a couple of days ago and I just wanted to make a couple of comments. First, and foremost, my contact – Jeremy – was positively OUTSTANDING in his explanation of all packages and his responses to my many questions were answered fully. I could not ask for anything more! I had been having an extremely stressful situation with trying to get LevaCam registered and hosted by a company I had for a year (under a different domain name) and after 11 days of dealing with them I managed to find Netfronts and Jeremy…what a blessing! Within minutes – practically as we spoke – my site was up and operational, something that quite frankly took my breath away! I’ve spent the afternoon making up a small home page to not only put something “up there” but also to “test the waters” with how your company, and it’s vast amount of help areas and offers, operates. It took me all of 10 minutes to change my main password, create 3 e-mail addresses (which will be forwarded until I get the site fully operational), set up a counter, and start work on a Mailing List. I browsed many of the areas in my personal Control Panel and quite frankly couldn’t believe what I was seeing! The ease with which this was all accomplished was amazing and in about 30 minutes I expect to upload the one main page I have created today.

Your company not only has extremely reasonable rates, but the customer service (which, in the US is practically nil lately), mainly Jeremy, cannot be described by any other word except OUTSTANDING. You have so much more to offer than the prior host I had – they didn’t have a clue what the holdup was on my site and I’m sooooooooooooo glad they didn’t! I would have never found your company and now that I have I shall recommend you to whoever will listen! The numerous options you offer through the Control Panel are such that aren’t offered by any other company that *I* know of. Even though it’s only a single web page that I’ve created with Dreamweaver this afternoon, I cannot help but feel so much more “professional” in a business I hope to one day start from my home. The main reason for this feeling is what Netfronts has to offer, the ease of navigation on your site, and the professionalism that you generate on every page of your own site! If only I could achieve that same feeling as people who visit my site leave with then I will be totally content in my efforts. Having my own business and a fully operational website has been a dream of mine for years and even though I did have one for a year I never developed it beyond the initial “under construction” page. Jeremy and your company has made it so I cannot wait to “sink my teeth” into this project and business; you truly are an inspiration and I cannot thank you enough. I must say, I’m still a little “shocky” as to the speed with which Jeremy set up the site and I received my confirmation e-mails. Just that alone has given me incentive to get moving on this business and start work on the site itself.

I could go on and on about how I’m feeling right now but I think I’ve covered just about all the bases in this e-mail. Once the site is up later today and I see it there then I hope I can calm down a little! You have no idea what this site and hopefully a successful home-based business means to me and I truly believe that having so much trouble with the other host company was really meant to be! I am blessed!

Thank you so much – do have a great upcoming weekend – and if you can, please pass on a copy of this e-mail to Jeremy. He is truly an asset to your wonderful company!

Warm Regards,
Camy

You guys do great work, and I recommend you to all my clients. I appreciate the rapid reply and fix. It just goes to show how professional and speedy you guys are. Have a great holiday.

Robert
12/23/02

I called into Cust Supp and Jim answered (he's awesome) and he straightened me out and gave me a quick tutorial.

12/04/02

Thank you for your speedy response and time.

Trish
11/18/02

Tim,
I really appreciate you getting back to me in such a timely manner. I really enjoy your service and support. Thanks again.

Joe
10/12/02

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